How to joinClick on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to orderOrder is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Please confirm item(s) availability as you can order through our shopping cart online. If the item is available, place an order in online site.
It takes 1~2 day to confirm your payment using PayPal. Bank transaction takes 1~3 weeks.
We accept the following forms of payment:
- Bank transaction
Dreamingdoll Layaway Program
- dreamingdoll can take layaway.
- longest term : 2 months...
- within two months from the first payment, all payments must be completed.
- payment to pay two or three or four etc...
- Shipping : After we get all the payments
- First payment : more than $ 50
* this layaway can not be cancel.
* please let me know your payment plans.
- Shipping Method : Other
- Shipping Area : EMS Shipping zone
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 21 - 30 days
- When our package is shipped, all responsibility, duty and right about the package are handled to EMS and Carrier Company.
We can't receive detailed shipping information more than customers receive. However, we still have duty to help customers as much as we can until the package is delivered to customers and we will do our best to fulfill it.
-Dreamingdoll use EMS service under the contract to ship your products. In your country, EMS service can be changed local carrier service.
- Items Dreamingdoll provide have each different shipping date, so please check the period on each explanation page.
Returns & Exchanges
If you have any problem on our items, please contact us through Q&A board immediately.
You MUST contact us WITHIN 3 DAYS since you receive item. (Based on EMS Tracking arrival date)
Detailed return and exchange policy could be different depending on report date, item feature and condition, item price and so on.
We will do our best to offer satisfying customer service.
RefundsIt takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
OtherPending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.